Production anomaly

By elodief |

Update: The production has resumed this morning, Friday 21st January. New NetCDF products are now being produced for both new Sentinel products and for those acquired during the incident. 

Update: Incident is still ongoing and is expected to last at least until Friday 21st. 

A hardware failure occured in our computing room on Saturday 15th January at 11 am UTC. As a consequence, we have been unable to create new NetCDF products for Older products are not impacted by the failure and are available as usual.

We do not know yet when production will resume. The incident is expected to last at least until tomorrow, Tuesday 18th January. We will update this article when we know more.

Sorry for the inconvenience caused.